Outsourcing service
– Needles to say corporate system is an important management base, however, maintenance of the system places a big burden on corporate management to maintain increasing assets, especially, respond to new technology for the rapidly-advancing infrastructures.
– We will assure customer business efficiency, safety and cost down by investing our professional work to meet customer requirement.
Service contents
– We will propose the most suitable maintenance service meeting with the needs of customer by our newest development technology which is fused with our wide range of performance and our know-how accumulated through system maintenance activity of corporate system for long years.
– Outsource of system resources will make it possible for customer to take more strategic business, to reduce operational costs and to utilize human resource effectively by releasing customer’s difficult system operational maintenance work and securement of professional staffs all the time for the maintenance purpose.
Maintenance of server network
– We will keep the system best condition by monitoring various processes and resources periodically which are essential for server and network functionality and stable system operation.
– We will back up important information saved in the server periodically.
– Once failures occur in the server network, we will group the failures and consult with the manufacturer to solve the problem quickly.
Operation and maintenance of client
– We will execute staging work such as installation of initial software, network configuration and etc.
– We will maintain safer client environment by introducing IT asset management software to monitor the situation of introduction of security batch and antivirus software periodically.
Maintenance of application
– We will make a regular report about troubleshooting support of client system, recovery work of system trouble and inquiry situation.
– We will fix problems quickly and realize stable system operation by professional engineers who understand system environment very well.
Promotion of system efficiency
– Operational system should be evolved in accordance with business variation of customer.
– We will promote more efficient business operation by not only proposing a suitable improvement but also administering from repairing to introduction.
Help desk
– Help desk will enhance convenience of end-user by taking care of common OA manipulation, Q & A of business applications and PC troubles.
Service basis
– We will protect key properties of customer by our maintenance service which is already done by countermeasures against disaster and security.
Disaster countermeasure
– We will control customer properties in the dedicated server room done by disaster countermeasure as below.
* Power failure : UPS, private electric generator
* Lightning strike : arrester
* Earthquake : seismic isolation system
* Water leakage : air conditioner
Security countermeasure
– We have conducted “information security control” and awarded international standard ISO27001 (ISMS) to protect the information composed of customer information, system development information and operation & maintenance work information from inside and outside threat, and to provide secure system.
– We will provide outsourcing service by the awarded know how.